Shipping & Returns

LOCAL SHIPMENT: Although every effort will be made to ship in accordance with the shipping dates specified. Shipping dates are approximate and the seller shall not be liable for any damage suffered by the late delivery. Any and all delivery dates given by seller are estimates only. Buyer is cautioned to make allowance for delays and is warned that seller shall not be liable to buyer, to a general contractor or to an owner for delays in delivery.

GLOBAL SHIPMENT: Orders are normally shipped via FedEx (very heavy items will ship by other means and extra charges will apply). Orders shipped out will not be signature required unless specified by the customer, which then there will be an extra charge applied to the order. Any orders shipped without signature required, and if left in front of your door by FedEx without your signature will be the customers responsibility. If your products are in stock here at our warehouse and you place your order by 1:00pm Eastern Time Mon-Fri, your order may ship the same day. We do offer Next-Day Air via FedEx, but in order to have it Next-Day Air orders will have to be placed in before 12:00 PM (Eastern) and requested via phone. We cannot ship to P.O. Box addresses.All materials will be delivered loaded onto the carrier Ex Works Leo International's warehouse. Once loaded, all risks of loss of materials will be assumed by Customer. The method of shipment and routing will be determined by Leo International, absent special agreement between Leo International and Customer. All shipping and delivery dates are approximate. Leo International shall not be responsible for switching, spotting, handling, storage, demurrage or any other transportation or accessorial service, nor for any charges incurred therefore. Customer shall be responsible for filing and pursuing claims with carriers for loss or damage in transit. Railroad and other transportation permits as and when required shall be obtained by Customer. Leo International reserves the right to deliver in more than one lot and to invoice each lot separately.

PRICING: Orders shall be subject to approval and acceptance by Leo International. All pricing, terms, and conditions contained in any of Leo International’s price sheets are subject to change without notice. The company may, at its discretion, discontinue, modify, or otherwise change any product listed in its price sheets without prior notice. Offer to sell is not implied by possession of Leo International’s catalogs or price sheets. An interest rate of 2% per month will be added to any past due balance.

FREIGHT TERMS: Leo International's product offering is divided into different freight categories. All items in the same category can be combined to achieve freight prepaid. Once prepaid status is achieved in any product category, material from other categories can be added and the entire order will ship prepaid. Please refer to the Leo International website for the current Freight Policy. Leo International reserves the right to specify freight terms on specially quoted, net priced orders. On prepaid orders, the choice of shipper will be at Leo International’s discretion. Shortages: Claims for any shortages must be filed within 10 business days of the shipping date.

DAMAGES: Claims for damaged products or lost in transit should be directed to the appropriate carrier by the consignee. Leo International's responsibility ceases and title passes on delivery to the carrier. Returns: Returns of material are not allowed without prior, written authorization from Leo International A copy of the RGA Authorization must accompany any material return. Goods which are returned for any other reason than a defect must be in original unbroken cartons, unless originally sold loose, and will be subject to inspection to ensure the items are in "resalable" condition.

SPECIAL ORDER / FABRICATED ITEMS: Special Order and/or Fabricated Items are non-returnable. Please refer to the Leo International website for Material Return Policy.Once prepaid status is achieved in any product category, material from other categories can be added and the entire order will ship prepaid. Please refer to the Leo International website for the current Freight Policy. Leo International reserves the right to specify freight terms on specially quoted, net priced orders. On prepaid orders, the choice of shipper will be at Leo International’s discretion.

SHORTAGES: Claims for any shortages must be filed within 10 business days of the shipping date. Damages: Claims for damaged products or lost in transit should be directed to the appropriate carrier by the consignee. Leo International's responsibility ceases and title passes on delivery to the carrier.

RETURNS: Returns of material are not allowed without prior, written authorization from Leo International A copy of the RGA Authorization must accompany any material return. Goods which are returned for any other reason than a defect must be in original unbroken cartons, unless originally sold loose, and will be subject to inspection to ensure the items are in "resalable" condition. Special Order / Fabricated Items: Special Order and/or Fabricated Items are non-returnable. Please refer to the Leo International website for Material Return Policy.